Shipping + Terms
For all regularly priced items, we ship via Canada Post within Canada for a flat rate of $15.00. For sale items, we charge actual shipping and can let you know the cost prior to shipping. Please send us an email for a quote!
For destinations outside Canada, please contact us for a shipping quote.
In stock items ship out within 3 business days and take between 1-10 days to reach most destinations. Please contact us if you have any questions about delivery times, etc. Some example transit times:
Deep Cove --> Lower Mainland (one business day)
Deep Cove --> Calgary (two business days)
Deep Cove --> Toronto (five business days)
Deep Cove --> Maritimes (seven business days)
All prices are listed in CAD $. We accept Visa, Mastercard, American Express and Paypal.
You may return purchases within 7 days of receipt for store credit or exchange. All shipping charges are non-refundable and return shipping is the responsibility of the customer. All items must be in new, un-worn condition with all original packaging. Bath products and all discounted and sale items are final sale.
Please contact us to receive instructions for a return. All returned items must have an RA (return authorization). Thanks!
If an item you've ordered is not available, we'll apologize profusely and offer you the option to await its return, or provide a full refund. As well, if we've accidentally mis-priced something online, we reserve the right to correct our mistake. Thanks for your understanding.